Track your order

Enter the order number from your confirmation email with the billing email address you used, and the form below shows where your parcel has reached. Solivar Mercantile also sends the courier’s tracking link by email and SMS as soon as your order is collected.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the stages mean

  • Processing — confirmed and on the bench. Handling is 2 business days, including counting kits and checking the printed rating against the listing.
  • Dispatched — collected and scanned by the courier. Tracking is live from here.
  • In transit — moving between hubs. Expect 3–9 business days; metro PIN codes land at the faster end.
  • Out for delivery — with the rider today. Keep the phone reachable and the amount ready if you chose Cash on Delivery.

If tracking stops moving

A quiet day usually means a hub transfer. If nothing changes for more than 48 hours, or a failed attempt appears that nobody made, email support@solivarmercantile.shop with your order number and we will chase Blue Dart / XpressBees ourselves.

The windows we work to

Order to doorstep is normally 4–11 business days. Hill and island PIN codes can add a day or two. Everything ships from Jaipur, Rajasthan, Monday to Saturday.

When it arrives

Count the kit against the invoice and check the printed rating before anything goes into a toolbox. A short count or a mis-marked part is settled on an unboxing video sent within 48 hours of delivery, at our cost.